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Contact Quilter's Platform

How to get the answers you need

To save you time, here are some easy ways to find what you need.

1. Instant answers online

Many people find the information they need using our helpful bank of questions and answers.

This is the fastest and most popular way to get answers to your queries.

Read questions and answers

2. Your online account

Visit the online Customer Centre to access valuations, check transactions and make updates to your investments.

This is the easiest way to stay up to date with your investments.

Visit online Customer Centre

3. Quarterly statements

For queries about your new quarterly statement, we've created a handy guide to help answer common questions. 

This is a downloadable document for when you need help with quarterly statements.

Quarterly statement guide

Looking for instant answers?

Choose from one of the two most common topics:

Explore all questions and answers

How can we help?

If you need to send us an instruction you can do so electronically or via email using the links below. Alternatively, if you would like to speak to us about your query, you can call us using the numbers below.

Customer Service Centre

Lines are open 8:30am to 5:30pm, Monday to Friday.

Quilter
SUNDERLAND
SR43 4JP

Contact us from abroad

If you're calling us from outside the UK, contact us on the following number:

Lines open from 8:30am to 5:30pm UK local time, Monday to Friday.

Christmas opening times for our Customer Service Centre

Over the Christmas period, our Customer Service Centre opening times will be:

  • Monday 22 December – 9:00am to 5:00pm
  • Tuesday 23 December – 9:00am to 5:00pm
  • Wednesday 24 December – 9:00am to 2:00pm
  • Thursday 25 December – closed
  • Friday 26 December – closed
  • Monday 29 December – 9:00am to 4:00pm
  • Tuesday 30 December – 9:00am to 4:00pm
  • Wednesday 31 December – 9:00am to 2:00pm
  • Thursday 1 January – closed
  • Friday 2 January – 8:30am to 5:30pm

Help with our online services

If need help with accessing our online services or with the Quilter app, contact us on:

Helpful links

Please be aware that calls and electronic communications may be recorded for monitoring, regulatory and training purposes and records are available for at least five years.