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Stay safe from scams

Your security is our priority

Protecting your investments from fraudsters is of utmost importance to us.

  • We have robust measures in place to help combat fraud and cybercrime
  • We have a team of cybersecurity and fraud prevention experts to protect your data and investments. 
  • Our online Customer Centre uses the latest security features which we continually review to keep us one step ahead of fraudsters and emerging threats.

Our interactions with you

We will

  • Always notify you if we receive a request to change your personal information, such as your mobile number, address, or email address.  
  • Ask you to log in to online services (the Online Customer Centre) via a secure website (check the padlock icon next to the website address bar). 
  • Use a series of security checks when you log into the Online Customer Centre – such as a memorable picture and phrase. 
  • Send withdrawal funds (limited to £75,000) to a previously verified bank account. 
  • Use two-factor authentication when undertaking transactions via the Online Customer Centre, such as withdrawals.

We will never

  • Call or email and ask you to share your online account details, such as your password and memorable information.
  • Send you an email asking you to update personal details via a link or asking you to confirm your identity by asking security questions, e.g., what is your date of birth etc.
  • Call or email you to confirm your full bank account number or your debit card details.
  • Ask you to carry out ‘test’ transactions online.
  • Call you (without a previous conversation with you first) and ask you to initiate a withdrawal from your account.