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We understand that people have varying needs which may affect how they view and access the web.

Our websites have been designed to give everyone equal access and be flexible for use with screen readers and other assistive tools. We use the Web Content Accessibility Guidelines 2.1 as our guide and aim to conform to AA level where possible. Our digital content is regularly reviewed to make sure any issues are fixed as quickly as possible.


We strive to make our content accessible to all, but sometimes we may not always get it right. So, if you find a part of our site difficult to read or access, please send us your feedback.

If you’re having issues accessing your secure online customer centre, please follow the steps on the log in page, or use our contact options.