How to make a complaint
At Quilter, we know that sometimes things go wrong, and if and when they do, we want you to know we're on hand to help. This will allow us to fix the problem and learn how to improve our service.
We're here to listen and understand if you need to complain. And to do this effectively, we need to get you to the right person. We have different teams for you to speak to, depending on the nature of your complaint. Please choose the right team below. We will do our best to investigate your concerns, look into things properly, and respond to you as quickly as we can.