There has been a rise in fraudsters who set out to impersonate Quilter and other financial services providers. This can often involve criminals impersonating a genuine firm by:
- setting up bogus websites using their name and/or logo
- sending a ‘cloned’ email
- setting up fraudulent bank accounts.
Quilter has been targeted by each of these methods. Most recently, we have identified fraudsters attempting to convince clients that a bone fide business has changed its bank account details to encourage funds to be paid into the fraudster’s own account.
These fraudsters are often articulate and knowledgeable, using sophisticated techniques to impersonate companies and research their targets, making their scams look like genuine investments. Typically, experienced investors and those over 65 with savings in excess of £10,000 are targets for investment fraud, but it can happen to anyone.
Your security is our priority, so we have reacted quickly to help you and the financial advisers we work with to spot these fraudsters.
If you believe you’ve been targeted by online scammers who are impersonating any of Quilter’s brands or want to check the validity of a Quilter business, please report it now.
Follow this simple checklist to protect your finances:
Take a moment to pause and reflect before parting with your money
Question any suspicious motives using our tips in the table below
Stay vigilant and report all suspicions to help keep yourself and others safe
Here are some tips to help you stay safe from scams:
| What are the warning signs? | How do I protect myself? |
| Unexpected contact, or repeated calls | If you get cold-called, the safest thing to do is to hang up. If you get unexpectedly contacted by email, it’s always best to simply ignore it. |
| Requesting your PIN or password | A genuine bank or organisation will never ask for these types of personal details. Never give them if prompted. |
| Requesting personal details or financial information | Never give them if it’s not for a service you want. |
| Tempting returns that sound too good to be true | If an investment sounds too good to be true then it probably is. Trust your instinct and do not proceed. |
| Offering reassurance about the risks involved | If you are told not to worry about the risks and that the investment is safe, don’t simply accept that it’s true. |
| Exclusive offers | If you are told the offer is only available to you, or you are asked not to tell anyone else about the opportunity, this is a sign it’s not genuine. Do not engage in any further communication. |
| Unnecessary time pressure, for example you’re told it’s a time-limited offer, or you are offered a bonus or discount if you invest before a set date. | Don’t be pressured into acting quickly – a genuine bank or financial services firm won’t mind giving you time to think. |
| Request to send money to a new company bank account |
Fraudulent bank accounts can be set up in the name of a legitimate company. It’s very rare for established companies to set up new bank accounts. If you are asked to send money to a new Quilter bank account, do not proceed. Contact the Quilter company you are invested with, or check with your financial adviser. You can also report it via our online scam reporting form. |
| Receiving a ‘clone’ email that seems to be from a real firm |
If unsure, always use the contact details on the FCA Register, not the details the firm gives you. You should also check the firm’s details with directory enquiries or Companies House to make sure they’re the same. If you are an International investor, you can check the FSA Isle of Man register. |
| Unrecognisable email address |
If you get an email, expand the pane at the top of the message and see exactly who it has come from – if it’s a scam, the email address of the sender may be filled with random numbers or be misspelled. Below is a list of Quilter’s legitimate email addresses. If you have been contacted by someone you do not recognise using any variation of these address which is not on the list; or if you have any other security concerns, please forward the email to information@quilter.com @quilter.com Quilter carry out customer satisfaction surveys from time to time. To help us do this we have partnered with InMoment, a leader In Customer Feedback Management. The email address used for these surveys is: quilter@inmomentfeedback.com |
| Unconfirmed changes on your account | If you have any doubts at all about what you are being asked to do, check with your provider. Always use contact details you can trust, for example the phone number on your bank statement or policy documentation. |
| Be wary of fraudulent apps and non-official app stores | Quilter has identified that a small number of its apps have been impersonated on non-official app stores. Whilst we proactively search for potentially malicious apps and websites, please be aware that our apps can only be downloaded from either Apple’s App Store or Google Play. These are the only two stores from which Quilter has authorised its apps to be downloaded. |
| Websites with unofficial url addresses |
Make sure you are visiting our official websites. If you are a customer with us you will find the relevant web address printed on any letters we send you. The Quilter group’s company web addresses are listed below. Any websites that look very similar but have some additional words or letters in them are likely to be fraudulent. www.quilter.com If you want to double check you are on one of our official sites, you can email us at information@quilter.com |
Remember: always get independent financial advice before investing.
Unencrypted email
Many firms, including Quilter, are helping customers by allowing more flexibility at the moment – like carrying out some transactions online and sending documentation by email. This is because we recognise that it may not be possible for you to meet your financial adviser face to face.
Whilst we are happy to help by offering you this flexibility, we do emphasise that unencrypted email is not secure and you should only use it if you understand the risks and are unable to operate in the usual ways.
Find out more
Click on the links below to read more advice which could help prevent identity crime, protect against the possibility of fraud, and handy tips for improving your internet security.