Advice Investments Wealth management

Take a moment to pause and reflect before parting with your money

Question any suspicious motives using our tips in the table below

Stay vigilant and report all suspicions to help keep yourself and others safe


There has been a rise in fraudsters who set out to impersonate Quilter and other financial services providers. This can often involve criminals impersonating a genuine firm by:

  • setting up bogus websites using their name and/or logo
  • sending a ‘cloned’ email
  • setting up fraudulent bank accounts.

Quilter has been targeted by each of these methods. Most recently, we have identified fraudsters attempting to convince clients that a bone fide business has changed its bank account details to encourage funds to be paid into the fraudster’s own account.

These fraudsters are often articulate and knowledgeable, using sophisticated techniques to impersonate companies and research their targets, making their scams look like genuine investments. Typically, experienced investors and those over 65 with savings in excess of £10,000 are targets for investment fraud, but it can happen to anyone.

Your security is our priority, so we have reacted quickly to help you and the financial advisers we work with to spot these fraudsters.

What to look out for

Watch our 3 minute video which tells you how firm impersonation works and how you can avoid being scammed.

Think you’ve been targeted? Report it now

If you believe you’ve been targeted by online scammers who are impersonating any of Quilter’s brands or want to check the validity of a Quilter business, please report it now.


Further reading

Here’s some more advice to help prevent identity crime, protect against the possibility of fraud, and handy tips for improving your internet security:

Tips to help you stay safe from scams

What are the warning signs and how can you protect yourself?

Protect your identity

Easy steps to help prevent identity crime happening to you.

Protect against fraud

Give yourself the best possible safeguards against fraudulent activity.

Improve your internet security

Handy tips to stay safe online.

Five things you should know about phishing

Find out how phising works and how you can protect yourself.

Dealing with spam emails

Treat yourself to a data detox and discover some top tip for managing and stopping unwanted emails.

What is multi-factor authentication?

Read our short article about the security features often employed by banks and financial providers and how you can make your online accounts safer.

How to be social media savvy

Social media can be a great way to connect with people right now – but make sure you’re connecting with friends, not criminals, by following these simple steps.

Say 'pass' to poor passwords

Take a great first step to protecting yourself online and read our top tips for creating secure, memorable passwords.

Quilter’s official websites and email addresses

The Quilter group’s company web addresses are listed below in alphabetical order. Any websites that look very similar but have some additional words or letters in them are likely to be fraudulent.

Quilter’s legitimate email addresses are listed below in alphabetical order. If you have been contacted by someone you do not recognise using any variation of these addresses that are not on the list, or if you have any other security concerns, please forward the email to


Quilter carry out customer satisfaction surveys from time to time. To help us do this we have partnered with InMoment, a leader in customer feedback management. The email address used for these surveys is


Secure email

The security of client data is of utmost importance to us. We use an encrypted email function called ‘Proofpoint’ to protect sensitive material sent to you via email from unauthorised viewing or malicious intervention.


UK investors

If you’d like to read more, head to the FCA’s support on potential coronavirus (Covid-19) scams covering how they could affect you, and how to protect yourself.

Fraudsters sometimes claim to be from legitimate firms authorised by the FCA. Find out on the FCA website how to protect yourself and what to do if you are scammed.

You may also want to read the FCA’s pension scams leaflet, which is part of the FCA’s wider ScamSmart campaign:

International investors

If you are an investor based outside of the UK, you may find the following links useful. Here’s some information from the Financial Services Authority on the Isle of Man:

And Interpol have given the following update: