Here are some tips to help you stay safe from scams:

What are the warning signs? How do I protect myself?
Unexpected contact, or repeated calls If you get cold-called, the safest thing to do is to hang up. If you get unexpectedly contacted by email, it’s always best to simply ignore it.
Requesting your PIN or password A genuine bank or organisation will never ask for these types of personal details. Never give them if prompted.
Requesting personal details or financial information Never give them if it’s not for a service you want.
Tempting returns that sound too good to be true If an investment sounds too good to be true then it probably is. Trust your instinct and do not proceed.
Offering reassurance about the risks involved If you are told not to worry about the risks and that the investment is safe, don’t simply accept that it’s true.
Exclusive offers If you are told the offer is only available to you, or you are asked not to tell anyone else about the opportunity, this is a sign it’s not genuine. Do not engage in any further communication.
Unnecessary time pressure, for example you’re told it’s a time-limited offer, or you are offered a bonus or discount if you invest before a set date. Don’t be pressured into acting quickly – a genuine bank or financial services firm won’t mind giving you time to think.
Request to send money to a new company bank account

Fraudulent bank accounts can be set up in the name of a legitimate company.  It’s very rare for established companies to set up new bank accounts. If you are asked to send money to a new Quilter bank account, do not proceed. Contact the Quilter company you are invested with, or check with your financial adviser. You can also report it via our online scam reporting form.

Receiving a ‘clone’ email that seems to be from a real firm

If unsure, always use the contact details on the FCA Register, not the details the firm gives you.

You should also check the firm’s details with directory enquiries or Companies House to make sure they’re the same.

Unrecognisable email address

If you get an email, expand the pane at the top of the message and see exactly who it has come from – if it’s a scam, the email address of the sender may be filled with random numbers or be misspelled.

See all of Quilter's legitimate email addresses

Websites with unofficial url addresses

Make sure you are visiting our official websites. If you are a customer with us you will find the relevant web address printed on any letters we send you.

See all of Quilter's legitimate websites

If you want to double check you are on one of our official sites, you can email us at

Unconfirmed changes on your account If you have any doubts at all about what you are being asked to do, check with your provider. Always use contact details you can trust, for example the phone number on your bank statement or policy documentation.
Be wary of fraudulent apps and non-official app stores Quilter has identified that a small number of its apps have been impersonated on non-official app stores. Whilst we proactively search for potentially malicious apps and websites, please be aware that our apps can only be downloaded from either Apple’s App Store or Google Play. These are the only two stores from which Quilter has authorised its apps to be downloaded.


Remember: always get independent financial advice before investing.