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Your security is our priority
Protecting your investments from fraudsters is of utmost importance to us.
- We have robust measures in place to help combat fraud and cybercrime
- We have a team of cybersecurity and fraud prevention experts to protect your data and investments.
- Our online Customer Centre uses the latest security features which we continually review to keep us one step ahead of fraudsters and emerging threats.
Quick links
Our latest articles
Our interactions with you
We will
- Always notify you if we receive a request to change your personal information, such as your mobile number, address, or email address.
- Ask you to log in to online services (the Online Customer Centre) via a secure website (check the padlock icon next to the website address bar).
- Use a series of security checks when you log into the Online Customer Centre – such as a memorable picture and phrase.
- Send withdrawal funds to a previously verified bank account.
- Use two-factor authentication when undertaking transactions via the Online Customer Centre, such as withdrawals.
We will never
- Call or email and ask you to share your online account details, such as your password and memorable information.
- Send you an email asking you to update personal details via a link or asking you to confirm your identity by asking security questions, e.g., what is your date of birth etc.
- Call or email you to confirm your full bank account number or your debit card details.
- Ask you to carry out ‘test’ transactions online.
- Call you (without a previous conversation with you first) and ask you to initiate a withdrawal from your account.
Frequently asked questions
Protecting your account is a priority for us. We use a range of security measures to help keep your personal information and investments safe, including secure online services, transaction verification processes and ongoing monitoring for emerging threats.
We also have dedicated teams focused on cybersecurity and fraud prevention. While no organisation can prevent every scam attempt, we continually review and strengthen our security measures to help protect our customers.
Scammers sometimes impersonate trusted organisations, including financial services firms.
Quilter will never contact you unexpectedly and ask you to share sensitive security information, such as passwords or memorable information. We will never ask you to transfer money to a new account to keep it safe, or ask you to carry out 'test' transactions online.
If you're unsure whether a communication is genuine, do not click any links or share any information. Contact us directly using the details on our official website or through your usual Quilter contact.
If you think you've been targeted by a scam, stop communicating with the suspected scammer immediately and avoid clicking any further links or sending any money. If the scam involves your Quilter account or you believe your personal information may have been compromised, contact us as soon as possible. The sooner you report a suspected scam, the sooner we can help you secure your account and provide guidance on the next steps.