New login changes coming soon

We're introducing an enhanced login experience for the online Customer Centre and Quilter app. It will provide a simpler and more secure way to access your account, while making it easier to use Quilter's online services.

We'll contact you again before the changes are introduced to let you know when they'll be available.

It’s worth checking your mobile phone number and email address details are correct in your online account. If any of your details need updating, you can do this by logging in to the online Customer Centre, or in the Quilter app, before the changes are introduced.

These changes form part of our ongoing programme of security improvements. They are designed to provide stronger protection for your account, while making it easier to access Quilter's online services.

Online Customer Centre: When live, you should go to the online Customer Centre homepage (where you’ll be redirected to the new login page) and enter your existing username and password. You’ll then be guided through the short secure set up process before accessing the online Customer Centre.

App: When live, you should open the Quilter app and enter your existing username and password. You’ll then be guided through the short secure verification process before accessing the app.

Passkeys provide a quicker and more secure way to log in. Once set up, you'll be able to use the security features already built into your device instead of entering a password and one-time passcode sent to your mobile device each time you log in.

Passkeys use the security features built into your device, such as Face ID, fingerprint recognition, Windows Hello or a device PIN, to verify your identity and log you in securely.

No. For a quicker log in experience, setting up a passkey is recommended but is optional. You'll still be able to log in using your username, password and one-time passcode if you prefer.

You’ll notice a new-look log-in experience when accessing the online Customer Centre and Quilter app. We'll provide more information, including step-by-step guidance and videos, before the changes are introduced.

The way you access the Quilter app will remain largely the same, but you'll find a refreshed login experience when the changes are introduced.

No. The new login changes will only change the way you log in. Your account information and settings will remain the same.

You'll continue to use your username and password when logging in. Once the new login experience is introduced, you'll also have the option to set up a passkey. If you choose to use a passkey, you won't need to enter a one-time passcode by text message each time you log in. If you don't use a passkey, you'll continue to log in using your username, password and one-time passcode.