Skip to main content

I don’t have internet access

You don’t need to have internet access to be a Quilter customer.

We can send you all your documents by post, including any forms you may require if you don’t have a financial adviser.

You can also talk to our Customer Service Centre on:

Free phone 0808 171 2626 Monday to Friday, 8:30am to 5:30pm.

You can phone us to:

  • request pension income
  • make a withdrawal from your ISA or Collective Investment Account (if there is no joint account holder)
  • amend a Direct Debit
  • change your address.

Just have a recent statement or valuation handy when you call so we can verify your identity with a couple of quick questions.

If you would like support with using technology, help is available from:

Citizens Online
Contact on 0808 196 5883

They offer free digital support. Leave them a message and a Digital Champion will offer friendly, patient support over the phone.

If you have a financial adviser, they can also provide support for you. If you would like to talk to a financial adviser but don’t have one, then you can find one using our Find an Adviser tool.

Looking for something more specific?

We’re here to help. So, if you can’t find what you’re looking for, please get in touch and we'll do our very best to help you.

Contact us