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We’re very sorry for your loss and want to support you through the claims process by making it as easy as possible for you to let us know.

Before contacting us, you may find the information on our Bereavement Support page helpful.

So that you know what to expect when you contact us, we will ask you for the following:

  • Your name
  • The name of the person who has died
  • Your relationship to the person who has died
  • Your contact details
  • The address to send the claim documents to
  • The account number
  • The date of death – we are unable to start the process without this.

You can talk to our Bereavement team on 0808 171 2587 or, if you are not ready to make a phone call, you can let us know by completing this online 'Notifying us of a bereavement' form.

If you would like to talk to a financial adviser but you don’t have one, you can find one using our Find an Adviser tool.

For grief support, specialist bereavement experts can be found at organisations such as:

  • Bereavement Advice Centre Contact on 0800 634 9494
  • Cruse Bereavement Contact on 0808 808 1677

Looking for something more specific?

We’re here to help. So, if you can’t find what you’re looking for, please get in touch and we'll do our very best to help you.

Contact us