The Consumer Duty makes it very clear of the importance of the fair treatment of vulnerable customers. It is therefore crucial that, where appropriate, clients’ additional needs are recognised and noted.
Because you’re likely to have a closer relationship, and more regular contact, with your clients than us, where you think it will help us better service your clients, we need your help in capturing what these needs are. Together, this will enable us to provide a more tailored service to your clients and demonstrate how all parties are meeting their regulatory requirements.
