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What statements can a Master User access and where do they need to be in the firm’s hierarchy?

Master Users can view and download statements. They can access other payment reports and an enquiry screen to search for specific payments. Their position in the hierarchy (for example at firm or network level) will determine which statements they have access to. If they are at branch level, they will not have access to statements.

Find out more about adviser roles and access, including Master Users, on our new technology platform.