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Enhancing your clients' experience
We've listened to your clients, who have asked for a way to view their investments on the go that's easy and secure. That's why as part of our family initiative, we're pleased to be launching the Quilter app to enhance the investing experience for clients from every generation. As always, we’ve kept the value of financial advice at the core of our design, so every family you advise will be able to engage with their investments in a way they prefer.
The app will help you by:
Putting your details front and centre
We’ll show your details every time your clients use the app to highlight the crucial role you play for them.
Reaffirming your recommendation
By demonstrating that you have recommended a platform that is committed to enhancing its service.
Controlling how your details appear
Your Master User has full control over your details and how they appear in the app.
We recommend reviewing these details and to help you our simple guide will show you how this can be done.
Features of the app
The app will enhance the online experience for your clients, with a modern, intuitive design and the addition of biometric security.
They’ll also benefit from all the existing features of our online Customer Centre, which will be replicated in the app, including:
- The ability to go paperless and view documents online
- View valuations and performance (automatically defaults to 5 years or their account opening date, if less than 5 years ago)
- Carry out simple transactions, such as switches, plus withdrawals or contributions for ISA and Collective Investment Accounts
Where you have previously configured the availability of features in the online Customer Centre, these settings will also be applied to the app.
There’s also the additional option to allow your clients to contact you directly using the app. If your firm’s Master User enables this option, the ‘contact your adviser’ button will generate a pre-populated email that the customer can send to you at the click of a button, helping to reinforce the importance of your relationship.
Launching the app to your clients
Initially we launched the app to customers already registered for our online Customer Centre.
In the next few weeks, we will be conducting a pilot mailing to customers not yet using our online Customer Centre, for which we have randomly selected some customers to take part in, inviting them to download the app.
In the pilot we’ll be testing two different approaches, ahead of the full roll-out.
Key details of the pilot are:
Standalone letter
2,500 customers will receive a stand-alone letter that provides a two-part unlock code and download instructions.
Two part letter
2,500 customers will receive a letter that introduces the app and signposts a second letter. Letter two will then be sent three working days later and provides their two-part unlock code and download instructions.
Your clients chance to win
Customers who download the app by 31 May will be entered into our prize draw to win either one prize of £5,000, or one of 50 x £100 vouchers.
Q&A
The app is provided for customers, so if you have your own products on the Quilter platform then you can download and use the app whenever convenient.
To ensure a smooth roll out of the app, we initially launched the app to those customers who already access their investments through our online Customer Centre. We are not directly promoting the app to new customers at this stage however it will be available in the App store or via Google play. If new customers choose to register for the online Customer Centre they will be able to use the app.
We will shortly be conducting a pilot mailing to customers not yet using our online Customer Centre to test our approach of using unlock codes to allow customers to access the app.
The demand for an app from investors and advisers has increased substantially over the years. As a modern technology business, we want to ensure we are delivering the services that our customers expect and with the vast majority of customers now using phone apps for banking and shopping, we believe now is the time to be enhancing our proposition for the benefit of your customers.
We remain 100% committed to the advised platform market, and your details will be prominent throughout the app, to reinforce your relationship wherever possible.
We have designed the app with security at the heart of it. There are a number of visible and invisible security controls to keep your client's data secure, in addition to our existing controls when processing client data and transactions. As well as internal security testing, Quilter have had two independent specialist security companies rigorously test the app.