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Guide to income tax on the Collective Retirement Account

Date: 26 October 2022

1 minute read

Income tax and your pension

Quilter acts as an agent of the HM Revenue and Customs (HMRC) and collects tax from your clients’ withdrawals in accordance with HMRC instructions. HMRC tells us what tax code to use but they will not discuss your clients’ personal tax liability with us. If your clients have any issues or queries regarding their tax payments, they will need to contact HMRC directly.

We have created a document to help your client understand the possible tax due on their pension withdrawal(s), how the tax is taken, and where they can check that the tax is correct.

View income tax guide

Claiming tax back

There will be times when the amount of tax deducted is more than your client may expect. If they are not expecting to receive further pension withdrawals in that tax year, they may be able to reclaim any overpaid tax directly from HMRC.

We recommend you contact the HMRC helpline on 0300 200 3300 to discuss in detail your client’s tax liability position or visit the GOV.UK site to find out more about claiming a tax refund.

Read about claiming a tax refund

Personal Tax Account

For speed and convenience, your client could register for an HMRC 'Personal Tax Account'. It will allow them to manage their tax affairs online, quickly and simply, whenever they want. It’s safe, personalised, and brings together all their tax information in one place.

For further information please visit the ‘your personal tax account’ page on the GOV.UK site.

Further support

Step-by-step training

View our ‘how do I’ video guides on how to use the platform, manage your clients’ investments and create reports.

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Platform support

Get instant access to online resources such as training videos and Q&As that will help with your daily tasks.

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