Historic review of ongoing advice services

You may be entitled to compensation if your adviser is an appointed representative of our advice network, Quilter Financial Planning. This includes Quilter Financial Advisers and Quilter Cheviot, our national advice businesses. If your adviser is independent from Quilter, and only recommended our platform, products and investments to you, then you won’t be.

As part of your servicing agreement, you should have been contacted at least once a year to check for any significant changes to your circumstances. Your adviser should then have confirmed the ongoing suitability of your investments or advised alternative options for you to consider.

Details of the services agreed between you and your adviser will have been confirmed in the documentation issued to you at the time. As part of this engagement, we would expect your adviser to have been in contact with you to discuss your specific circumstances and requested you to complete various documents to inform them of your current position.

Ongoing advice service charges are fees paid to a financial adviser for the ongoing management of your investments. These fees are usually a percentage of your assets under management taken from your investments. Alternatively, you could have paid these fees directly to your adviser.

You don’t need to do anything, and we will contact you directly if we think your case needs reviewing. You may be due a review if your adviser is an appointed representative of our advice network, Quilter Financial Planning. This includes Quilter Financial Advisers and Quilter Cheviot, our national advice businesses. If you’ve been paying your adviser for an ongoing service but don’t believe you have been receiving this service and would like your case looked into, then please complete this form.

At this time, we can’t give any guarantees regarding how long the review will take. We’ll consider your case alongside other customers, and each individual review involves careful examination of a lot of information. We hope to reach a conclusion quickly and appreciate your patience. If you are due a refund, we’ll add any interest due.

Our regulator, the Financial Conduct Authority (FCA), recommends you come directly to us if you feel you’re entitled to a refund. By contacting us, you can ensure that you receive the full amount of any compensation owed to you, without deductions by a third party. If you choose to use a claims management company, they may take up to 30% in fees from any refund or compensation offered.

No, they wouldn’t be part of our review.

This review is only about ongoing advice service.