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Our approach to responsible business has been informed and shaped by the  environmental, social and governance (ESG) issues that matter most to our stakeholders, combined with our own assessment of what has the greatest impact on our business and our ability to create long-term financial and non-financial value.

Because social norms and stakeholder priorities evolve over time, we take an iterative approach, engaging regularly with stakeholders and adapting as necessary. At present we believe these are among the most material ESG issues which could substantively affect our ability to create financial and non-financial value.

Material ESG issues diagram

Key downloads

 

Financial wellbeing

By enabling people to enhance their financial knowledge and confidence we can help customers, colleagues and communities to be financially resilient and achieve long-term financial security.


Commitments:

  • Create secure financial futures for our customers through quality products and service
  • Promote financial wellbeing for our colleagues
  • Empower young people to manage their money well for life

Inclusive growth

By building and promoting an inclusive culture we can ensure our products and services reflect customers we serve whilst helping colleagues and communities thrive in work.


Commitments:

  • Improve access to financial advice, saving and investing
  • Create an inclusive workplace that enables people to thrive
  • Help our communities to thrive through employment and wellbeing

 

Responsible investment

By investing responsibly we can take account of environmental, social and governance issues that may impact long-term investment returns, whilst reducing our impact on the environment.


Commitments:

  • Embed responsible investment principles across our business
  • Exercise active stewardship of customers’ assets
  • Reduce the environmental intensity of our activities

 

Governance and management

Governance and management

Having launched the Shared Prosperity Plan in 2018 we’re now working to embed this across our business. To support this we’ve introduced appropriate governance and management structures to ensure that there’s adequate oversight and control in place.

The Quilter Foundation

The Quilter Foundation

The Foundation supports the many thousands of young people in our communities who face a multitude of challenges. Its mission is to help young people overcome barriers to prosperity. By providing funding and skills to charitable organisations, our aim is to empower young people to fulfil their potential, thrive and prosper.