Advice Investments Wealth management

Quilter advice business establishes telephone based service

6 April 2020

Quilter Financial Advisers (QFA) is pleased to announce it has established a telephone-based service focused on increasing access to professional financial planning services.

The initiative will offer advice to customers who may not otherwise be able to access to financial advice and is a key step in Quilter’s aim of increasing the accessibility of professional financial advice across the UK.

The telephone-based team delivers a full financial planning service including advice on mortgages, protection, investment and pensions. It means that clients who need advice but do not want, or do not require, face to face advice can get the help they need.

Launched earlier this year, the telephone financial planning service is now fully operational with five advisers and plans to expand shortly with the recruitment of two more. The team has six support staff, made up of paraplanners, admin backup and appointment makers.

Although a relatively new operation, this team already has around 2,000 clients, with average customer assets of around £25,000.

The business will focus on customers who prefer a telephone based service rather than face to face, or with less than £50,000 in investible assets who have been unable to access face to face advice.

QFA is focused on providing financial planning services to middle income households across the UK. It was created in 2019 which includes the former Charles Derby business and Lighthouse Financial Advice as well as Lighthouse Mortgage and Protection.

Darren Sharkey, managing director Quilter’s national advice business, comments:

“We know there are millions of people in the UK that would benefit from having financial advice. And this is not just in terms of pounds and pence, which is obviously important. This is about that feeling of financially security and wellbeing. Something that is priceless, particularly in the current climate.

“However, not everyone is able to access face to face advice, perhaps because of where they live, or feels comfortable with the intimacy of a face to face conversation in their home.

“We also know that many advisers are approaching capacity and there is considerably more demand for advice than there are advisers. One of Quilter’s primary goals is to make advice more accessible and with this telephone-based team QFA will have the capacity to help more households receive the advice they need.”

For more information contact

Kathleen Gallagher
023 8072 6293 
079 9000 4932

Alex Berry
023 8072 6260
07741 151931

Notes to Editors:

Quilter plc is a leading wealth management business in the UK and internationally, helping to create prosperity for the generations of today and tomorrow.

Quilter plc oversees £107.4 billion in customer investments (as at 30 June 2020).

It has an adviser and customer offering spanning: financial advice; investment platforms; multi-asset investment solutions; and discretionary fund management.

The business is comprised of two segments: Advice and Wealth Management and Wealth Platforms.

Advice and Wealth Management encompasses the financial advice business, Quilter Financial Planning; the discretionary fund management business, Quilter Cheviot; and Quilter Investors, the Multi-asset investment solutions business.

Wealth Platforms includes Old Mutual Wealth UK platform and Quilter International, including AAM Advisory in Singapore.

Since its IPO in June 2018, Quilter plc’s businesses have progressively rebranded to Quilter, as follows: 

  • Quilter Financial Planning (previously Intrinsic)
  • Quilter Private Client Advisers
  • Quilter Financial Advisers (previously Charles Derby Group)
  • Quilter Financial Adviser School
  • Quilter Cheviot
  • Quilter Investors
  • Old Mutual Wealth (becoming Quilter Investment Platform)
  • Quilter International (previously Old Mutual International)

This press release is for journalists only and should not be relied upon by financial advisers or customers.

Please remember that past performance is not a guide to future performance. The value of investments and the income from them can go down as well as up and investors may not get back any of the amount originally invested. Exchange rate changes may cause the value of overseas investments to rise or fall.

This communication is issued by Quilter plc.  Registered office: Millennium Bridge House, 2 Lambeth Hill, London EC4V 4AJ, United Kingdom. Registered number: 6404270.  Registered in England.