Updating personal information
I have moved house, how do I change my address?
I have just got married, how can I change the name my shares are held in?
Please contact our Registrars who will be able to advise you about the information and documents they require.
What should I do if a shareholder has died?
Please contact our Registrars as soon as possible. The action you need to take depends on whether the shares were held in sole or joint names, and the Registrars will be able to help you with the documentation required and make the process as straightforward as possible for you.
How can I update my bank details?
You will need to complete a Change of Banking Details Form and send it to our Registrars together with any supporting documentation that may be required. If you need assistance with completing the Form or are unclear about the requirements, please contact our Registrars who will be able to help you.
Managing my shareholding
Can I request that I receive all communications electronically?
Yes. You do not have to receive paper shareholder documentation. Many shareholders choose to receive their communications electronically. Our Registrars provide a free, convenient and secure Investor Centre where you can access your shareholding online quickly and easily.
To register for Investor Centre just visit:
All you need is your postal code and your new Quilter Shareholder Reference Number, which can be found on your share certificate, share account statement or your dividend advice.
How can I transfer my shares to someone else?
You need to contact our Registrars, who will tell you what information and documents they need in order to effect the transfer.
I have lost my share certificate – how can I get a new one?
You should notify our Registrars as soon as possible, either in writing or by telephone, so that a restriction can be placed on the holding in case anyone attempts to use your certificate fraudulently. You will then be sent a letter of indemnity, which must be completed and returned to the Registrars, so that a replacement certificate can be issued. A fee will be payable for this to cover the administration costs involved.
What is Quilter plc’s dividend policy?
We will target a dividend pay-out ratio of 40% to 60% of post-tax operating profits. We expect to pay an interim and a final dividend each financial year.
It is expected that the final and interim dividends will be paid in the approximate proportions of two-thirds (final dividend) and one-third (interim dividend), of the total dividends payable in respect of a financial year, taking into account the underlying cash generation, cash resources, capital position, distributable reserves and market conditions at the time.
When does Quilter pay dividends?
We announce dividends at the same time as the half year and full year results.
When will the next dividend be paid?
The next dividend is expected to be paid in May 2021, following the announcement of our full year results.
How will I receive my dividends?
For your security, Quilter plc will only pay your dividend to the bank account currently registered with Link Market Services. Any election you made on your Old Mutual plc shares will be applied to your Quilter plc shareholding.
To register your bank details, please go on line or contact JSE Investor Services.
What currency will I receive my dividend in?
All dividends are declared in Pounds Sterling for shareholders on the UK share register and South African Rand for shareholders on the South African register. The foreign exchange rate will be determined the day before the Directors declare the dividend. For shareholders on the register in Malawi and Namibia the custodian will pay your dividend in local currency using the foreign exchange rate on the day the dividend is paid. Shareholders on the register in Zimbabwe can elect to receive their dividend in South African Rand or local currency.
How will I receive dividend information?
Shareholders will receive a bi-annual dividend statement each year.
Buying and selling shares
How can I find out the value of my shares?
You can find out the current value of your shares here.
How can I buy or sell my shares?
You need to contact our Registrars, who will assist you further with buying or selling of your shares.
I have unclaimed Old Mutual plc dividends: what should I do?
If you have unclaimed dividends on your Old Mutual plc shareholding you should contact JSE Investor Services who will be able to help.
How can I find out more about being a Quilter shareholder?
- Welcome to Quilter plc
- Managed separation of Quilter plc from Old Mutual plc - base cost appointment information