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Your security is our priority

Protecting your investments from fraudsters is of utmost importance to us. As a company, we have implemented measures to help combat fraud and cybercrime and as a customer, there are also simple steps to help improve your online safety. This page contains all the information you need to know about online fraud, what to do if you suspect something, and how we’re helping keep you safe online.

Our interactions with you

As people will look to impersonate employees from financial institutions to gain access to your personal and financial information, it’s important that you always stay vigilant and be aware of unsolicited calls and emails.

We will

  • Always notify you if we receive a request to change your personal information, such as your mobile number, address, or email address.  
  • Ask you to log in to online services (the Online Customer Centre) via a secure website (check the padlock icon next to the website address bar). 
  • Use a series of security checks when you log into the Online Customer Centre – such as a memorable picture and phrase. 
  • Send withdrawal funds (limited to £50,000) to a previously verified bank account. 
  • Use two-factor authentication when undertaking transactions via the Online Customer Centre, such as withdrawals.

We will never

  • Call or email and ask you to share your online account details, such as your password and memorable information.
  • Send you an email asking you to update personal details via a link or asking you to confirm your identity by asking security questions, e.g., what is your date of birth etc.
  • Call or email you to confirm your full bank account number or your debit card details.
  • Ask you to carry out ‘test’ transactions online.
  • Call you (without a previous conversation with you first) and ask you to initiate a withdrawal from your account.

Think you’ve been targeted? Report it now

If you believe you’ve been targeted by online scammers impersonating any of Quilter’s brands or want to check the validity of a Quilter business, please report it now.

Report it now