Let our journey be part of yours
Renowned for providing excellent customer service, Quilter’s UK business, Old Mutual Wealth, is going through an exciting journey to upgrade its online systems used by customers and financial advisers. To support this transformation, we’re looking for talented individuals to join our passionate, helpful UK client services teams in the heart of Southampton City Centre.
We offer first-class training and experience in a broad range of different subject areas and skills – so wherever you are on your career journey, we can help you get to where you want to be.
Customer Service Adviser
You'll be supporting our customers and financial advisers directly on the phone and by email.
- Telephone based, customer service role
- Competitive salary and benefits package
- First-class training and support
- Personal development opportunities
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Reason to join us
Enjoy working for one of Southampton's major employers
Based in the heart of Southampton City Centre (next to Asda), Old Mutual Wealth’s UK Customer Service Centre provides frontline support to financial advisers, our customers and sales teams by both telephone and email. Our high performing Service Centre receives on average 3,000 calls and 270 emails per day. Open from 08:00am through until 7:00pm Monday to Friday, we offer varied hours and working patterns. Our client services administration teams are based in our other building near Southampton Central train station. These teams have oversight of the servicing and processing areas within Client Services and are responsible for all money in and money out transactions across our various books of business in the UK.
Gain valuable financial services knowledge and fantastic experience
It is Old Mutual Wealth's focused approach to customer service that has earned us an unsurpassed reputation within the UK investment industry. It’s why we’ve won more Financial Adviser magazine Five-Star Service Awards than any other investment provider. As delivering excellent customer service is one of our core values, you’ll receive regular technical product training with an opportunity to build up your knowledge in financial services, as well as coaching in customer service skills and techniques so that you can excel in what you do.
Join a large, reputable company
You’ll be working for Old Mutual Wealth – part of Quilter, a FTSE 250 company and a leading provider of advice, investments and wealth management both in the UK and internationally. Managing £116.5 billion of investments on behalf of over 900,000 customers (as at 30 June 2018), we operate in one of the largest wealth markets in the world – and one that is growing.
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