Karin Cook was appointed as Chief Operating Officer in January 2019. Ms. Cook was previously Group Director of Operations at Lloyds Bank Plc and served as its Chief Operating Officer of Commercial Banking from March 2013 to 2015. She joined Lloyds Banking Group plc from HSBC, where she served as Global Chief Operating Officer for its Private Bank. She has over 27 years' experience in the industry and has also held roles at Goldman Sachs and Morgan Stanley. Prior to that, Ms. Cook served as HSBC's Global Head of OTC Derivative Operations, which included overseeing and managing operational support of equity, interest rate, currency, credit and emerging markets derivatives. She has also spent a proportion of her career in Paris and London supervising the futures operations team in Goldman Sachs and working in Equity Derivatives Finance and Operations at Morgan Stanley. Ms. Cook was named Stonewall LGBT Ally of the Year in 2016 and holds a degree in Modern and Medieval Languages from Cambridge University.